HELP SECTION

FREQUENTLY ASKED QUESTIONS

What are the delivery options?

We only sell and ship items within Australia. We use Australia Post as our main shipping method. Shipping insurance cover is applicable upon customers preference. Please refer to check out options prior payment.

How long does it take to process an order?

Please allow 1-2 days for your order to be processed for shipping. We give our full effort to fulfil all customer orders as quickly as possible. 

Where do the products come from?

All the items we sell within the website are originated from Japan.

Are the items authentic guaranteed?

Most items come with authenticity certificate. 

100% Money back guarantee?

At Luxuryholic, customer satisfaction is our main priority. Therefore we have a 14 days return and exchange policy. For more information, visit the link here.